Return Policy

We want you (and your dog) to love your Ball Boy products. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

To start a return, please email us at with your order number and reason for return.

Please note:

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Items must be unused and free from excessive wear, dirt, or damage

Once your return is received and inspected, we’ll issue your refund back to your original payment method.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery at with photos of the issue and your order number so we can make it right.

Final sale items

At this time, any sale or promotional items are considered final sale.

Questions?

We’re a small business and appreciate your support more than you know ❤️

For any questions about your order, reach out anytime at .